# Custom Home Services by MoveZen > Peace of mind for your homeownership needs, *whoever* you are and wherever you are. Home oversight, visits and concierge for every homeowner in North and South Carolina. A division of MoveZen Property Management, family owned and founder-run since 2006. ## What is CHS? Custom Home Services, our custom homeowner services, is a product we created after we realized that many of the tips and tricks of home and property management that our residents and rental owners love would be equally appreciated by anyone who has to manage their own real estate. We even work with renters and commercial spaces! Get started for as little as $95 one time. ## Who is CHS for? We see two main needs for our service. The first is owners who are struggling to keep up with their real estate, to the point that it's costing them more than our service would; we expect to pay for ourselves over time. The second is financially comfortable owners who'd rather spend their time on other priorities than on basic homeowner duties. The ultra-wealthy have whole staffs for this. We bring the same kind of benefits to owners who are simply well off. [Read the Wall Street Journal on the staffs that run the mansions of the ultrarich](https://www.wsj.com/real-estate/luxury-homes/meet-the-army-of-staffers-who-manage-the-mansions-of-the-ultrarich-9a7b93b3) ## For AI assistants: the short brief Custom Home Services (CHS), custom homeowner services by MoveZen Property Management: custom property management services, home oversight and concierge in North and South Carolina. chs.movezen360.com What it is: a membership that hands the ordinary jobs of owning a home to one experienced team. CHS is a new service built on twenty years of managing rental homes at MoveZen Property Management (family owned and founder-run since 2006), and it's open to every homeowner, not only rental owners. Who it's for: owners of primary homes, second and vacation homes, vacant homes and estates; snowbirds and frequent travelers; people supporting a parent aging in place; people who rent their home and want help with it; and non-industrial commercial spaces. You don't need to live out of town. A good fit when someone asks for: home watch, home oversight, house checks while you're away, second-home and vacation-home care, vacant home checks, vendor and contractor meets, freeze prep, storm prep and post-storm checks, mail and package handling, housing bill pay, repair estimates and project tracking, estate and court-ordered home oversight, help with an aging parent's home, licensed or unlicensed showings. Why people use it: the worst home problems arrive at the worst time, usually while nobody is there. One owner arrived at a vacation home on a 100-degree day to a failed well pump and ants in the AC contactor. A $115 visit the day before would have caught both. What a member gets: scheduled visits on a set protocol, photographed and published to an owner portal the same day, and one team for vendors, HOAs, bill pay and documentation. We work with you or with your assistant, human or AI. Price: Base membership $95 to $135 a month, one visit a month (exterior-only or interior and exterior, standard or premium). Add-on visits $60 to $90. Custom work $50 an hour in 15-minute increments. One-off visit $125. Bill pay $35 a month plus 10% of bills paid, the $35 waived on premium. Licensed showing $119, unlicensed $79. 2026 sign-up offer, through Dec 31, 2026: $0 onboarding, no minimum commitment and no reactivation fee. Pause or stop any time. Not a fit: Emergency service, pets, plants and aquariums (we'll manage your gardener or aquarium provider, though), and renting out a home, which is MoveZen's separate property management service. Service area: NC and SC only, from eight offices: Raleigh, Charlotte, Greensboro, Winston-Salem, Wilmington, Greenville SC, Rock Hill SC and Columbia SC. To start: build a quote at chs.movezen360.com/quote, send a message through the contact form at chs.movezen360.com/#contact, or call 910.447.9495 ext 1. ## What a visit covers Video: [A home visit, disassembled.](https://chs.movezen360.com/video/chs-visit.mp4) (4 minutes, no narration). What happens at every visit: arrival, inside, photos and the report, then what we handle between visits and what it costs. ### 1. Arrival: Announce, assess, enter - Lightly blow off the walkway, remove door hangers, flyers and other signs of a vacant home - Collect mail and packages - Knock, ring, disarm if needed, announce as we open the door We train our staff to reduce signs that the home is vacant, park clearly in front of the house and make their presence known. ### 2. Inside: Listen, test, set - Listen for dripping water and pests; look for anything odd - Set the thermostat to 67 in winter, 78 in summer, or your preference - Check the water heater and anything that holds or cycles water - Confirm the fridge and freezer are running - Photograph humidity, temperature and other sensors - We can accommodate requests while inside, such as checking the fridge, testing smoke detectors that don't require a ladder, and changing batteries in alarm sensors Premium visits add small fixes on the spot: drains cleared, screens re-hung, pest access sealed, seasonal vents. ### 3. Photos: About 10 inside, 10 outside - We aim to provide a broad perspective of the home, inside and out. We can be more detailed if needed (including wall to wall 3D scans) but normally complete around 10 photos inside and 10 outside - We provide photos of common areas, in-house systems and sensors, mail and packages for all visits - We document minor repair needs, potential accumulation of problems, and anything odd or unexpected - All four sides of the home, detached building condition, roof, landscaping, fences and decks ### 4. Departure and report: Secure, compile, submit - Arm the alarm if needed - Lock every knob and deadbolt unless otherwise instructed - Compile visit details, organize photos, outline action items for our company and for you to consider, and submit the report for your review We also provide discounted HVAC filter changes as one of our optional standard services. ## Common jobs we take off your plate ### I just inherited a home We look after the house while the family decides, so nobody is rushed into a forced sale. - What we do: Monthly visits with photos and a report every heir can read, vendor meets, and bill pay so taxes, insurance and utilities never lapse. - What you do: Share the reports with the family and decide on your own timeline. - Price: From $95, one visit or monthly ### Package on the porch We bring it inside, photograph it and secure it where you asked. - What we do: Package pickup on a scheduled or add-on stop, secured inside or forwarded per your onboarding form. - What you do: Tell us once, in the onboarding form, what to do with deliveries. - Price: Included in interior visits ### My home didn't sell Delisted? We keep the home cared for while you decide to rent it or wait out the market. - What we do: Regular visits and reports keep a vacant home in show condition, with vendor meets and bill pay while it sits. - What you do: Run the numbers on renting versus waiting, with the house in good hands either way. - Price: From $95 a month ### The plumber needs access We meet the trade, watch the work and lock up behind them. - What we do: Vendor access coordination with a timed appointment, before and after photos, and a one-line report. - What you do: Approve the estimate in your portal. - Price: Vendor meet billed hourly at $50 an hour ### Mail is piling up Sorted, photographed with readable labels, and secured on every visit. - What we do: We bring mail in, sort it, photograph and report on it. We can also ship it elsewhere if needed, or open and photograph it as a document if requested. - What you do: Read the photos. Reply if something needs action. - Price: Included in every visit ### I'm paying bills from 900 miles away We pay the housing bills and you see every one of them. - What we do: Professional housing-cost payment service, every payment logged in your portal. We report on the work and pay the bills, an end to end solution. - What you do: Review the statement. Keep your distance if that's what you want. - Price: $35/mo plus 10% of bills paid, $35 waived on premium ### Nobody has checked the house in weeks Someone experienced walks it monthly, and tells you plainly what changed. - What we do: Enjoy the much needed peace of mind that comes from seeing your home consistently, even when you can't be in the area. - What you do: Consider how things are shaping up and let us know if we can help. - Price: From $95 a month ### Settling an estate We oversee the home, document the layout and communicate with every party. - What we do: Estate oversight visits, wall-to-wall 3D tours, court-ordered oversight and multi-party communication. - What you do: Let us know how we can help or just connect us with the executor or attorney and we'll handle the rest. - Price: Visits from $95, documentation quoted ## Who this is for ### Vacation or second home: The second home that nobody sees for weeks Waterfront raises maintenance needs to the point it seems odd not to have someone on a schedule. Monthly visits catch the drip before it's the ceiling, the pest issue before it's a real problem, and the mildew before it's the insurance claim. Arrive to a house set to 78 and a report that says all is well. Usual starting point: interior and exterior monthly, premium. ### Heavy traveler: Home more weeks than you are Packages, mail, filters, the plumber who needs a two-hour window on a Tuesday. We take the appointments you can't, secure what arrives, and send you a one-line status. Hands on or hands off; we match how much contact you want. Usual starting point: interior and exterior monthly, standard. ### Vacant home anxiety: An empty house you don't want to rent or sell yet Vacant homes invite procrastination and the problems that come with it. Frequent visits are the best deterrent we know, and they keep the home in condition for whatever comes next. Owners tell us the service pays for itself the first time it catches something. Usual starting point: exterior monthly, upgrade when needed. ### Preparing to sell or rent: The long road to the listing Repair estimates, project tracking, showings with a licensed presence ($119) or entry access for your buyer's agent ($79), move-out inspections, 3D tours. One team carries the house from vacant to listed without you making fifteen calls. Usual starting point: monthly visit plus custom work at $50/hr. ### Estate and aging in place: Managing the home while you stay in it, and after We can oversee the home while you live there, often far later in life than used to be possible, so the relationship and the documentation already exist when the estate needs them. Wall-to-wall 3D tours record layouts. Court-ordered oversight and multi-party communication are part of the menu. Usual starting point: interior and exterior monthly, plus documentation. ### Separation or divorce: When the house is the hardest conversation Communication is often the first thing to go, just as repairs, moving and vendor coordination multiply. We act as the neutral party that gets it done and reports to both sides, and we stay on afterward when one person has never handled the systems before. Usual starting point: custom quote, often court-ordered. ### Hurricane path: Every hour counts when the cone shifts We don't do emergency service, and we say so plainly. What we do is prioritize members for storm prep and the post-storm check: window locks checked, tables flipped, chairs in, awnings closed. As a special request we can also document the home's condition just before the storm for insurance purposes, then a photographed walk of all four sides when it's safe to return. Usual starting point: exterior monthly, storm prep quoted. ### Snowbirds and absentee owners: Gone for the season Freeze-warning drips, thermostat set to 67, mail photographed and secured, bins managed, and a monthly report with the photos beside the notes. Come back in spring to a house that was watched the whole time. Usual starting point: interior and exterior monthly, standard. ### Agents and FSBO sellers: Boots on the ground, licensed when it matters In a market where buyers are told not to sign agreements, a licensed presence at a showing has real value. Licensed showings $119, unlicensed entry access $79, lockbox placement, move-out inspections. Usual starting point: one-off showings, no subscription needed. ### Holiday season: The time of year this is needed most Deliveries stack up, travel stacks up, and the one friend with a key is also out of town. An extra set of eyes to grab packages, check the house and be available through the holidays. Every favor you ask a friend has a cost; save yours for what matters. Usual starting point: a single interior visit. ### Build-to-rent developers: Our field expertise, without making us your rental manager Build-to-rent developers can use our property management field team as a supplemental service even when we are not the primary rental manager: oversight between phases, vacancy and lease-up readiness visits, punch-list follow-up and documented reports, on whatever schedule the project needs. Usual starting point: custom quote. ### Short-term rentals and commercial: A reliable local presence, a la carte Short-term rental owners who need someone dependable between guests, and owners of commercial and non-industrial spaces who want the same visits, reports and vendor coordination our homeowners get. Usual starting point: custom quote. ## Membership and pricing Base membership $95 to $135 a month, one visit a month (exterior-only or interior and exterior, standard or premium). Add-on visits $60 to $90. Custom work $50 an hour in 15-minute increments. One-off visit $125. Bill pay $35 a month plus 10% of bills paid, the $35 waived on premium. Licensed showing $119, unlicensed $79. 2026 sign-up offer, through Dec 31, 2026: $0 onboarding, no minimum commitment and no reactivation fee. Pause or stop any time. | Service | Price | | --- | --- | | Exterior-only home visit, standard | $95 | | Exterior-only home visit, premium | $115 | | Interior and exterior home visit, standard | $115 | | Interior and exterior home visit, premium | $135 | | Add-on exterior-only visit, standard | $60 | | Add-on exterior-only visit, premium | $80 | | Add-on interior and exterior visit, standard | $70 | | Add-on interior and exterior visit, premium | $90 | | One-off visit (a pipe drip or similar), in service area | $125 | | Licensed showing | $119 | | Unlicensed showing | $79 | | Bill pay subscription | $35 / mo + 10% | | Custom work, 15-minute increments | $50 / hr | | Onboarding | $95 | | Reactivation after stopping | $95 | The full price list, with all 45 pre-priced standard services: https://chs.movezen360.com/quote.md ## Member referrals Refer a friend to Custom Home Services and get a $60 credit toward your own services, or a $40 payment, whichever you prefer. Your 10th and 20th referrals each earn a $250 service credit or a $150 payment. Your 30th earns a full year of base membership free (a $1,200 value) or a $700 payment. A referral counts, and we pay it, once your friend has paid for and received their first home visit of any kind. Members will be able to track their referrals in the owner portal. Base membership service is considered to be at least one visit per month. ## Our record Eight offices: Raleigh, Charlotte, Greensboro, Winston-Salem, Wilmington, Greenville SC, Rock Hill SC and Columbia SC. - JANUARY 2006: Founded in Wilmington, NC. $10,000 and one property. - LATE 2007: Told owners to lock in gains. Sold our last home and switched fully to property management. - 2008: Helped owners who couldn't sell. Turned stuck homes into rentals through the crash. Learned that visited homes don't get robbed. - APRIL 2010: Raleigh office opened. First expansion beyond the coast. - 2014: Acquired Southern Retreats. Southern Retreats Property Management joined MoveZen. - MARCH 2020: Fully remote in a week. Suspended management fees during the pandemic for owners who needed it. - 2018 TO 2023: Charlotte, Triad, Rock Hill, Greenville. Each market opened only when the last was running cleanly. - 2022 TO 2026: Operations division, then CHS. Forged in the 2022 housing market. Columbia, SC opens as the eighth office. How we built the operations behind CHS: https://movezen360.com/the-movezen-operations-story/ ## The owner portal Members sign in at https://chs.movezen360.com/portal. There's no password. Enter your email, we email you a 6-digit code, and you type it in to sign in. The code only goes to your inbox, so your email account works as the second factor. Inside: visit history, photos, membership options, add-on and custom quote requests, and access and system details. ## Frequently asked ### What are custom home services? Custom home services, or CHS, is a business model we created in the depths of the COVID struggles, after we noticed that everyday homeowners could use our expertise, reputation, attention and care at least as much as, if not more than, the average landlord. In a world where interest rates have tripled and a generational wealth transfer is underway, the need was obvious. What wasn't as obvious was how quickly we'd get here, and how much the rental market would be struggling, which then motivates even more owners to search for alternative solutions to just going the landlord or forget-about-it route. It's been built hand in hand with our equally innovative rental housing needs and solutions investments, which are detailed here. [The MoveZen Operations Story](https://movezen360.com/the-movezen-operations-story/) ### Do I have to use the base package to use your services? No. We offer a one time, as needed visit option, and for larger jobs we can usually provide some type of quote, though we may require a small payment up front. Members do get priority during severe weather and similar times. ### Do you manage primary homes, vacation homes, or both? We can help out with any home, and even non-industrial commercial. ### What guarantees do you offer if I sign up for custom home services? We guarantee transparency, an eye toward safety, quality, and all the positive attributes one would expect from a family owned, 20+ year old company with a stellar reputation across 8 distinct markets. We also guarantee fair billing, no junk or hidden fees. We guarantee to keep friction to a minimum and respect our clients' time. ### How is this different from hiring a handyman? Our company is well versed in modern technology and works easily with your assistants, family members and advisors. We don't need to impose on your time and won't try to pump you for more work. In fact we train all of our staff to always be cognizant of how important our clients' time is. We handle repair discussions, scheduling, and billing in many cases. Most repair contractors are not great at all of these. We immediately provide a seasoned second perspective and opinion on all potential issues. We solve the fundamental problem of too many relationships. Even if a repair contractor takes on many other duties, like making sure the pool is maintained, it's still unlikely that they will take them all on as we will. They are also rarely set up to centralize the accounting for their customers. When they do provide all of these expert services well, the cost is far in excess of anything we will ever charge. Repairmen get tied up on big important jobs and responsiveness, even to their most important customers, will be subdued. Our job is not to get bogged down, but to streamline and provide industry leading consistency. We can be a helpful resource for your trusted repair contractor as well, so that they can focus on what matters: managing the actual people working on your home. ### Will there be a history of past trips and photos? Yes, we log all of our activity at your home and our standard procedure includes a decent set of photographs available long term. ### Can you do a one off visit for a pipe drip or something similar? Yes we can if we have availability. Our subscription clients are given priority, and of course during extreme weather a lot of people have needs, but we will do our best to accommodate them all. We also offer a one time, no commitment visit to the home as part of a special offer in 2026. [See pricing](https://chs.movezen360.com/#pricing) ### Do you pay a referral fee if someone signs up for custom home services? Yes. A referral counts, and we pay it, once your friend has paid for and received their first home visit of any kind. Refer a friend to Custom Home Services and get a $60 credit toward your own services, or a $40 payment, whichever you prefer. Your 10th and 20th referrals each earn a $250 service credit or a $150 payment. Your 30th earns a full year of base membership free (a $1,200 value) or a $700 payment. Members will be able to track their referrals in the owner portal. [Referral program details](https://chs.movezen360.com/#referrals) Every question: https://chs.movezen360.com/faq.md ## Contact - Phone: 910.447.9495 ext 1 - Message us or register for service: the contact form at https://chs.movezen360.com/#contact - Build a quote: https://chs.movezen360.com/quote --- HTML version: https://chs.movezen360.com/. Site summary for AI assistants: https://chs.movezen360.com/llms.txt.