Home onboarding | MoveZen Custom Home Services

You and your home

Who we report to, and where the home is.

First name *

Last name *

Email *

Use the email on your Custom Home Services subscription. It's also how you sign in to your owner portal.

Best phone number *

Good ways to reach you when something needs attention

Tick every one that works.

TextEmailPhone call

Home address *

Anyone else who should get visit reports?

Name and email for each person, such as a spouse or family member.

Your service

What you signed up for and when the home is empty.

Which plan did you choose?

If you signed up online, we already have this and you can skip it.

Interior and exterior, standardExterior only, standardInterior and exterior, premiumExterior only, premium

When are you usually away, and how often would you like us to visit?

Who else keeps an eye on the home today?

Neighbors, family, a lawn or pool service, the HOA. Include a phone number if we may contact them.

Getting in

Access details are kept in your private account record and shared only with the team assigned to your home.

Entry details

Codes, where a lockbox or hidden key is, which door to use, anything tricky about the locks.

Community gate or HOA access

Gate codes, guard desk instructions, parking rules for our vehicle.

Is there an alarm system? *

YesNo

Home systems

Where things are, so a small problem stays small.

People and extras

Who to call and anything else we should know.

Local emergency contact

Name, phone and how they're connected to you, in case we can't reach you.

Vendors you already use

Plumber, HVAC, pest control, lawn, pool. We'll call them first when it makes sense.

Anything else?

Mail and packages, plants, vehicles on site, a car to start, special requests.

Are there valuables in the home we should know about?

Jewelry, art, collections, firearms, cash, important papers.

YesNoI'd rather not say

About valuables. Our team is background checked and trained to work as if they're always on camera. Even so, please keep valuables in a locked safe or out of the home. The full terms are on the next step.

The terms

A few plain-language terms before we start.

Before we start, a few plain-language terms. Version 2026-10-16.

Valuables. Everyone on our team is background checked, and we train staff to work as if they are always on camera, which is a strong deterrent. Even so, please keep jewelry, cash, firearms, important papers and anything irreplaceable in a locked safe or out of the home. We are not responsible for valuables left out, and we never move, handle or inventory them unless you ask us to in writing.
Small decisions. To keep things moving, we make small, routine decisions on your behalf, such as letting a cable or internet technician run standard wiring, or approving a vendor's minor access request. If you would rather we ask first every time, tick the box below or tell us any time.
Timed work. Timed work, such as vendor meets, custom tasks and longer field jobs, is billed at $50 an hour in 15-minute increments, and every entry is logged in your portal.
What we're responsible for. We report what we find. We do not take on responsibility for the home, its systems or its contents. That includes the basic protective steps we take: if we drip the pipes, set the thermostat or shut off water ahead of a freeze, we do it carefully, but we cannot guarantee it will prevent damage.
Not insurance, security or emergency service. Custom Home Services is not insurance, an alarm or security service, or an emergency service. Keep your homeowner's or renter's insurance active and tell your insurer the home is often unoccupied. In an emergency, call 911 first, then us.
Vendors. Vendors we schedule or meet work for you, under their own terms, licenses and warranties. We are glad to recommend and supervise, but we are not responsible for their work.
Access, keys and photos. Keys, lockbox codes and alarm details are kept private and used only to serve your home. Visit photos are stored privately and shared only with you and the people you name.
Scheduling and billing. Visits can move a day or two for weather or safety, and we will tell you when they do. Your membership renews monthly until you cancel; you can pause, stop or change it any time from your portal. Prices and any offer that applies are as shown on your quote.

Ask me before any decision, even small routine ones

I've read and agree to these terms

Do you want us to give you a call to talk through anything? *

If not, and this form includes your access details, we'll go ahead and line up your first visit and hit the ground running.

Yes, please call me firstNo need, go ahead and schedule my first visit