Custom Home Services · North and South Carolina

Peace of mind for your homeownership needs, whoever you are and wherever you are.

Custom homeowner services from a property management team: hand the ordinary jobs of owning a home to one experienced crew. Monthly visits with consistent visit and reporting procedures, vendor meets, storm prep, mail and packages, bill pay, estate oversight. Every visit photographed and published to your portal the same day. We've looked after homes for owners since 2006.

Base membership from $95 a month. Pause or stop any time. Sign up before Dec 31, 2026 and onboarding is $0 with no minimum commitment.
What's on your mind today?
We look after the house while the family decides, so nobody is rushed into a forced sale.
What we do
Monthly visits with photos and a report every heir can read, vendor meets, and bill pay so taxes, insurance and utilities never lapse.
What you do
Share the reports with the family and decide on your own timeline.
Family owned and founder-run since 2006Inc. Regionals #119, 2023Inc. 5000 National Honoree 2024Charlotte's Best 2026
Wilmington · Charlotte · Raleigh · Greensboro · Winston Salem · Rock Hill · Greenville · Columbia
01 · The problem

Owning a home is a second job most people never anticipated.

The repairs aren't the hard part. The hard part is fifteen contacts, none of whom answer on a Sunday, each of whom needs you to be there, and the ever present worry that something is going wrong in a house you can't see. A great handyman doesn't solve that. Neither does a cousin with a key.

We tie most of it into one streamlined service run by a small team of well trained, resourceful people. We handle the vendors, the HOA, the deliveries, the accounting and the documentation, and we execute to standards that stand up in court. You have one relationship that doesn't impose itself on you.

A handyman
One skill. One person. Texts you back when he can. Gets personal, gets slow, retires.
Custom Home Services
A team, a protocol, a portal. Vendors, billing, HOAs and documentation included. Works with you or with your assistant.
The economics of housing have changed drastically

Since 2021 we've seen homeowners lock in interest rates that are well under half of today's rates. Repair costs are high, but the risks and challenges are much tougher for various reasons, and seem poised to get even harder. Despite that, rents in many of our markets aren't much higher than they were in 2021. The cost of procrastination and inattention can be extremely high, and opportunities tough to come by. Housing is dramatically more complex and we want to help our customers navigate these uncertain times while delivering undeniable value.

What our service isn't for

Emergencies, pets, aquariums or plants. We don't do emergency service, though existing customers get priority before and after storms. We'll gladly manage your gardener or aquarium provider.

Watch · 4 minutes

Watch a visit, start to finish.

What happens at every visit: arrival, inside, photos and the report, then what we handle between visits and what it costs.

02 · What a visit covers

Our system is designed to deliver a consistent, low-friction experience that's well documented.

Walk through a routine interior and exterior visit.

Step 01 · Arrival
  • Lightly blow off the walkway, remove door hangers, flyers and other signs of a vacant home
  • Collect mail and packages
  • Knock, ring, disarm if needed, announce as we open the door
We train our staff to reduce signs that the home is vacant, park clearly in front of the house and make their presence known.

Everything else we'll take off your plate

Security and oversight

Vacation, primary and estate oversight. Freeze-warning drips. Storm prep and winterization. Pre- and post-storm checks, timed around weather and holidays.

Vendors and maintenance

Meet lenders, insurance and trades. HVAC filters. Seasonal thermostat and vent adjustments. Sprinkler checks, bins to the curb, repair estimates and project tracking.

Access and concierge

Key concierge. Lock changes and keypad programming. Mounted lockboxes. Packages received, shipped and secured inside. Mail sorted, photographed and secured.

Real estate and documentation

Licensed showings $119, unlicensed $79. Move-out inspections for self-managing owners. Wall-to-wall 3D tours that document estate layouts. Court-ordered oversight with multiple parties.

03 · Membership and pricing

Three numbers, and one of them is zero.

$95 to $135
Your base membership

Since consistency is the goal, we provide affordable base packages to make using our service pleasant and hassle free. We include a few various options so you can choose what fits your needs best, and we look to earn your trust from there.

$50 / hr
One simple hourly rate for custom work

Billed in 15-minute increments, logged to your portal with details and results. Common uses would be waiting on site for repairs, researching a renovation strategy (we can often credit that cost if we begin paying those bills), and other housing related needs.

$0, $0, 0
Special for 2026

For 2026 signups we'll waive the onboarding charge, eliminate the reactivation fee, and any required commitment on your part. Our goal is to make you a customer for life with our service, not our contracts.

Quick estimate
One visit a month. Add extra visits, bill pay and custom work in the full builder.
Per month
$115
First month $115. Onboarding $0 under the 2026 offer.
Open the full 2026 quote builder
Standard rates
Exterior-only home visit, standard$95
Exterior-only home visit, premium$115
Interior and exterior home visit, standard$115
Interior and exterior home visit, premium$135
Add-on exterior-only visit, standard$60
Add-on exterior-only visit, premium$80
Add-on interior and exterior visit, standard$70
Add-on interior and exterior visit, premium$90
One-off visit (a pipe drip or similar), in service area$125
Licensed showing$119
Unlicensed showing$79
Bill pay subscription$35 / mo + 10%
Custom work, 15-minute increments$50 / hr
Onboarding$95
Reactivation after stopping$95
See all 45 pre-priced standard services→
Bill pay

$35 a month to enroll in professional housing-cost payment, plus a simple 10% of bills paid (for most but not all circumstances). Premium service waives the $35.

Membership terms

Pause or stop any time. Three-month minimum, $95 onboarding and $95 reactivation normally apply; all three are waived under the 2026 offer.

Standard or premium: why the prices differ

Standard service is mostly meant to get a relationship started for those who need a discounted service, and to generally make our support more widely available.

We charge the bare minimum that we can justify for the standard service, so we can't spend a lot of extra time sprucing up the many minor issues we come across on our visits. We found that often we would uncover small 20 minute jobs that warranted additional charges due to being pure, uncovered repair needs, but would leave and submit an estimate that required approval and added a lot of friction with little value. The premium package enables us to spend more time on site and handle minor issues such as replacing a blown down screen, blowing leaves out of a corner where they are piling up, or clearing a French drain after a big storm. Clearing fallen branches out of the driveway and generally taking steps to make homes look less vacant. Or, in some cases, we can reduce the number of trips needed for your landscaper. In general we actively look for minor ways that we can contribute and prove the value of our service, and we can do that without asking for additional funds.

Our premium package also includes estimate requests and bill payment services for no additional charge.

Member referrals
No fine print
$60
credit per referral
or $40 payment
$250
on your 10th and 20th
or $150 payment
1 year
free at 30 referrals
or $700 payment

Refer a friend to Custom Home Services and get a $60 credit toward your own services, or a $40 payment, whichever you prefer. Your 10th and 20th referrals each earn a $250 service credit or a $150 payment. Your 30th earns a full year of base membership free (a $1,200 value) or a $700 payment.

A referral counts, and we pay it, once your friend has paid for and received their first home visit of any kind. Members will be able to track their referrals in the owner portal.

Base membership service is considered to be at least one visit per month.

04 · Who this is for

The worst home problems arrive at the worst possible time.

Two stories shaped this service. The rest are the people we meet every week.

Case study · the 100-degree day

No water. No AC. A weekend gone.

An owner arrives at a vacation home on a 100-degree afternoon. The well pump has failed, so there's no water. Ants have packed the AC contactor, so there's no cooling either. Both faults are ordinary and cheap to catch; both had been sitting there for days.

If someone had stopped by the day before, the breaker gets reset, the contactor gets cleared and treated, the plumber is booked, and the house is 78 degrees when the car pulls in. That visit costs $115.

Case study · the super agent

A merger, a separation, and a contractor's invoice.

The real-life inspiration for Ari Gold in Entourage wrote in his memoir about the added stress of an overpriced home repair that landed in the same stretch as a major merger and the end of his marriage. Someone whose hours are worth that much was arguing with a repairman.

Our job is to be the advocate who gets the second estimate, meets the trade, checks the work and pays the bill, so the only thing you hear is a one-line report that it's handled.

The second home that nobody sees for weeks

Waterfront raises maintenance needs to the point it seems odd not to have someone on a schedule. Monthly visits catch the drip before it's the ceiling, the pest issue before it's a real problem, and the mildew before it's the insurance claim. Arrive to a house set to 78 and a report that says all is well.

Usually starts with: interior and exterior monthly, premiumPrice it
05 · Our record

Twenty years, one family, the same founder, eight offices.

We started in January 2006 in Wilmington with $10,000 and one property. We're still run by the person who started it, still innovating the same way, and still five stars across every location. That consistency is what you're buying when you hand us a key.

JANUARY 2006
Founded in Wilmington, NC
$10,000 and one property.
LATE 2007
Told owners to lock in gains
Sold our last home and switched fully to property management.
2008
Helped owners who couldn't sell
Turned stuck homes into rentals through the crash. Learned that visited homes don't get robbed.
APRIL 2010
Raleigh office opened
First expansion beyond the coast.
2014
Acquired Southern Retreats
Southern Retreats Property Management joined MoveZen.
MARCH 2020
Fully remote in a week
Suspended management fees during the pandemic for owners who needed it.
2018 TO 2023
Charlotte, Triad, Rock Hill, Greenville
Each market opened only when the last was running cleanly.
2022 TO 2026
Operations division, then CHS
Forged in the 2022 housing market. Columbia, SC opens as the eighth office.
MoveZen awards: Inc. 5000, Inc. Regionals and Charlotte's Best

While we're extremely proud to be a national award winner, it's our local awards and customer testimonials that we value most

because we are a community business above all else.

Being named as a nominee to the Inc. 5000 list for the years 2022-2024 was rewarding because it's an incredibly difficult achievement. It was particularly sweet because it was for a period in time famous for historic challenges, especially for small businesses and the housing industry. The fact that we had set that goal almost 15 years prior was surreal.

Five stars maintained across eight locations and twenty years, which is rare for a family-owned company and impossible for a business that cuts corners on the ordinary visit.

Our charitable giving over the past 10 years has been central to the work we put in to show our appreciation to our customers and local communities. Read more here.

This service was born in the 2022 housing market, when getting ordinary things done got hard for everyone. Read how we built the operations behind it: The MoveZen Operations Story.

06 · The portal

Convenient, easy to use portal for low friction home services management

Experience taught us to keep the owner portal easy to get into while keeping your photos and home details reasonably secure. There's no password. Enter your email, we email you a 6-digit code, and you type it in to sign in. The code only goes to your inbox, so your email account works as the second factor. Inside you'll find a detailed history of past visits, photos, and membership service options, as well as:

  • Request add-on visits, premium upgrades, bill pay or a custom quote in a few taps
  • Update access, alarm and system details any time
  • Pause, stop or restart, and track your referrals and rewards
The member portal home: the latest visit report headed All is well, with photos, items for the owner and work we handled
A visit report with photos, an item for the owner to consider, and the fixes we handled
Every visit: photos, what needs you, what we handled
Asking for a custom quote in the portal: meet the pool company Thursday morning
Ask for a custom quote in a few taps
07 · FAQ

The questions we hear most. The full list has its own page.

Every question and answer lives on the full FAQ page. Still stuck? or call 910.447.9495 ext 1.

See every question

Membership starts with a single exterior visit.

Build your quote, we'll confirm it and send a simple agreement and the home onboarding form. Your member portal opens on payment.

Build my 2026 quote